Who are the shareholders, investors and directors of Ownashare Cruising Ltd?
Barbara Payne, Bob Woodgate, Linda French, Jeff Spencer, Tom Houston, John Dutton and Phil Capp and have each invested equally. Barbara Payne is non-executive Chair of the Company, and John Dutton and Phil Capp are the Executive Directors. There is one more non-executive Director – see next question.
Do the boat owners - your customers - have a say in how the Company is run?
Yes. Our customers have elected one of their number to the Board as a non-executive director to represent their interests – the current incumbent is Tony Philpott. We believe this is a unique arrangement within the shared ownership sector on the UK waterways.
What mooring locations are available to Ownashare customers?
We believe that customer choice is very important here so we will investigate/negotiate any boatyard or area for a syndicate. We have good relationships with many boatyards so if your syndicate decides to engage us and is looking for an immediate move, we will do our best to facilitate this.
What if there are only a few boats at my location. Will the members of my syndicate see our local manager each Friday?
The distribution of the local managers will depend upon the distribution of boats. Some “small” locations may only therefore receive occasional visits, but be assured that the local manager will be in regular touch with the boatyard, including each turnaround day, to ensure necessary work is done, the boat is ready for the next owner etc. The local manager will be the first point of contact for all syndicate members wherever their boat is moored. We place customer service at the top of our list of priorities, and good communication is key to delivering this successfully.
Can we vary the suggested syndicate agreement?
Certainly. This can relate to perhaps the booking system, code of conduct etc.
We will be happy to work with any agreement as long as it is robust enough not to compromise our service level delivery.
Will you pass on any discounts you achieve from service providers to the customer?
Absolutely – in full. This is a pledge. No mark-up will be applied to any service at any time.
I want my syndicate to be kept up to date but I don’t want to receive all emails myself No problem – if your syndicate would prefer that emails are sent only to your chairperson, just let us know.
Are our syndicate funds safe?
Syndicate funds are held in designated client accounts by Lloyds TSB and are not treated as Ownashare funds.
What experience of boating do your team have?
Every member has extensive experience, and in addition own, or have owned, a narrow boat share, so we know what our customers’ expectations are.
Do you carry out customer satisfaction surveys?
We do – every year. We feel this is an essential function in our quest to deliver world-class customer service.